I booked a 7 days at the Senses Riviera Maya by Artisan in Playa del Carmen, Mexico, for spring split. The pandemic transpired, and we experienced to terminate our vacation. I contacted Expedia and it served me get a refund for my flights. But the hotel will not challenge a refund. An Expedia agent claimed I need to get a refund for the lodge, way too. But the lodge will not give me my funds back.
Interestingly, my brother experienced reservations at the very same resort. The hotel refunded him. I tried to dispute the rates on my credit rating card, but my lender sided with the lodge. Can you support me get my $844 back again? — Bernadette Cieslak, Hamilton, Ohio
A: If the resort refunded your brother, it need to also have refunded you. Actually, it really should have refunded anyone who had to terminate because of COVID-19. On the day you were meant to fly, the Condition Division issued a “do not travel” advisory, urging Us citizens to remain property. You did the right issue by canceling.
Most hotels available a no-queries-requested refund following that, but some tried using to retain their customers’ funds. At a time like that, you can and must lean on your vacation agent to enable. But even Expedia was obtaining some hassle persuading Senses Riviera Maya by Artisan to return your money.
Why did the lodge refund your brother but not you? The respond to may well lie in its recent refund policy. It offers the skill to terminate on specified (much more high priced) costs but not on all of them. It is achievable that your brother had booked a diverse level, which the resort regarded as refundable.