December 5, 2023


It's time to think about Travel.

Staff Shortage Insights from a HITEC Orlando Guest Blogger


Penned by: Jennifer Jones

It’s no key that the bubble has burst and vacationers are back out on the road. With busy summer months months nevertheless in advance, our lodges are experiencing desire that is certainly welcome soon after the pandemic decimated occupancies. Even so, the lingering black cloud of the labor shortage implies hotels are likely to battle to fulfill guest anticipations from a assistance viewpoint with much less front desk agents, housekeepers, restaurant staff, and many others. Company will be slower and constrained at situations, and it will be difficult to make terrific impressions. We are all nicely-mindful of how the airlines are battling with workers shortages, producing a ripple influence of delays and cancellations — disheartening numerous of us who have been making an attempt to get to HITEC!

At HITEC Orlando, lots of of you existing shopped the aisles of technological innovation to uncover new equipment to apply at our lodges to bridge the labor gap. No one particular at any time needs to say that we want technologies to exchange people today. But at this time, we will need technology, due to the fact we really don’t have the people. Of study course, engineering can enable relieve labor troubles and make companies extra economical — but that takes absent from the complete objective of hospitality and provider. It is a discussion several of us go back again and forth on.

In my former blog write-up, I mentioned how technologies like on line contactless test-in produced a big entrance into the market place simply because of Covid-19. Those systems will go on to stay as long as we really don’t have the team to operate the resort thoroughly.

Self-company kiosks also turned really common for the duration of the pandemic to decrease the amount of confront-to-facial area interaction. Yet again, these genius very little gems are continue to popping up in lobbies everywhere you go, as we cannot seem to provide plenty of means for visitors to get checked-in seamlessly with out a wait around.  On Sunday of the week leading into HITEC, I witnessed a phenomenal verify-in line at 7:00 p.m. at a notable lodge manufacturer that wrapped all over the foyer. It was unpleasant to observe, as no much less than 150 folks stood in line at a entrance desk that was obviously understaffed with three pressured-out brokers. As home prices keep on to increase, expectations of tourists will as nicely, producing a dynamic that could be disastrous for traveler opinions.

But this labor scarcity is not just influencing our employees in hotels it is also influencing the personnel at lots of of our technological know-how distributors. Sometimes, it usually takes weeks or even months after a contract is signed to get technology implementations scheduled. Just one of the most important motives inns are trying to put into practice new know-how is to assist make operations extra successful and deal with their very own lack of employees. A good example is not staying capable to get integrations executed for months — integrations that are intended to support alleviate staff members from manually re-entering information into an additional system (staff members that doesn’t exist, or employees that can’t take on any additional responsibilities). So, it is a double-edged sword for most, and now the properties are discouraged from the lack of service from suppliers, just like their travelers are disappointed with them! As I stated before, demand from customers is superior everywhere.  A good deal of hoteliers are attempting to get these engineering initiatives likely as quickly as doable to end the bleeding right now. I know our distributors are mindful, but it’s absolutely a log jam that I’m fearful either will never ever apparent up or the goal of these technology assignments will shed their quick return on investment. What a disaster!

Jennifer Jones is president of J2 Hospitality Options and an formal function visitor blogger for HITEC Orlando 2022, which took position June 27-30 at the Orange County Conference Centre in Orlando, Florida United states of america. Browse all her occasion activities on HFTP Hook up.


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