Partnership amongst hotelkit and Shiji’s ReviewPro permits hoteliers to drive operational excellence.
7th of April 2022, Barcelona: Shiji’s ReviewPro, the major Visitor Knowledge System for hospitality, and the hotel operations platform hotelkit, now integrate to streamline operations for hoteliers handling visitor feed-back. The integration aims to simplify the working day-to-day processes of clients using each platforms by delivering a seamless two-way connection amongst the alternatives.
Hoteliers working with both options will be notified of guest feed-back coming in via the ReviewPro Guest Experience System instantly on their hotelkit dashboard. This makes it possible for common consumers to offer prompt resolution to guest wants. The integration operates in two methods so that the position of jobs – regardless of whether they are fixed or not – will constantly be up to date on equally platforms in actual-time, supporting management reaction methods and other organization KPIs.
“The integration concerning Shiji’s ReviewPro and hotelkit aims to make your lifetime a lot easier, as a hotelier. When a housekeeping , a maintenance or a place service ask for is manufactured on the ReviewPro system, it will present up suitable in your hotekit notifications. You can even decide who in your resort will acquire this ask for. Status updates are shown simultaneously in the two programs. Conversation has under no circumstances been less complicated! And your visitors will take pleasure in the benefits.” Marie-Theres Rainer, Product Supervisor hotelkit GmbH
“Guests now hope rapidly responses and fast resolution. To push operational performance, we will need to limit platform switching and make certain that facts flows seamlessly. Any ask for, evaluation, or survey reaction that demands motion now seems on both of those the hotelkit platform, and the ReviewPro Visitor Working experience System for quick resolution or response, increasing your functions but additional importantly your guests’ practical experience.” Michael Kessler, CEO at ReviewPro.
Benefits of Shiji’s ReviewPro and hotelkit Integration
The integration is advantageous for both equally hoteliers and company by tackling the concern of handling a number of platforms and info silos, while also driving operational excellence. Some most important benefits of the integration are:
- Unified to-do list for faster motion – Inspire fast action by unifying to-do lists from the chatbot and other resources onto just one one web site, so no requests get looked above.
- Automated scenario development for assessments, survey responses, and messaging – all guest requests, issues, or queries bring about scenario creation seen on both equally platforms.
- Supports your guest messaging system – Guest requests will be gathered by the chatbot, which include critical facts that is collected by way of all-natural human conversation, so no require to manually log information or talk to the visitor for a lot more aspects.
- Significantly less system switching – Data travels seamlessly from a person platform to another and again again, so there is no will need for your team to handle numerous logins for their day-to-day jobs.
- Resolution analytics – many thanks to the two-way integration, the ReviewPro analytics web site is updated with effectiveness knowledge on how numerous jobs were being established, if they were closed on time, by whom, etcetera., staying away from unwanted knowledge silos.
Clients who want to know much more about Shiji’s ReviewPro and hotelkit integration have to have to get hold of their account manager for additional facts.
ReviewPro, a Shiji Group model, delivers in excess of a decade of expertise and expenditure in innovation to guarantee we proceed to be the benchmark in the hospitality market. Our cloud-based Guest Encounter Platform incorporates Resort Track record, Visitor Surveys, Circumstance Administration, and Messaging Automation. Shiji’s ReviewPro owns the sector-conventional on the internet popularity rating, the Global Review Index™️ (GRI), a propriety algorithm primarily based on critique facts collected from +175 OTAs and assessment web sites in +45 languages. With about, 60,000 institutions in +150 nations, Shiji’s ReviewPro presents the engineering, aid, and education and learning to empower hoteliers to be improved.
For a lot more facts be sure to visit: www.reviewpro.com
For press contacts: [email protected]
With the resort functions platform hotelkit, much more than 2,000 lodge teams worldwide handle their each day perform plan. The answer for collaboration, housekeeping and facility management connects the overall group, enhances inner interaction and simplifies daily workflows. Delivering fantastic support has by no means been simpler and now hoteliers can invest a lot more time performing what they do best: creating their friends satisfied.
For much more info remember to go to: www.hotelkit.internet
For press contacts: [email protected]
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