July 23, 2024


It's time to think about Travel.

Your property’s guide to hotel restaurant management

Your property’s guide to hotel restaurant management

Managing a hotel restaurant can be a complex operation, as it might mean several restaurants in a property are functioning under one system. Hotels will need to ensure restaurant operations and service is seamless across multiple areas and locations.

While there’s definitely some risks involved in such an enterprise, there’s also the opportunity for rich rewards at your hotel. This article will take you through the most essential factors to consider for successful hotel restaurant management.

What is hotel restaurant management?

Hotel restaurant management involves overseeing the multiple food and beverage operations within a hotel, which can be an integral component to the overarching hotel experience.

Successful hotel restaurant management requires the ability to oversee many operations at once. It is a complex role involving day-to-day administration, staff management, general operations, accounting and budgeting, fielding customer complaints and enquiries, menu engineering, and ensuring health and safety compliance. All of these need to be tackled whilst optimising business performance.

Hospitality and restaurant management within a hotel setting is about continuously evaluating performance amongst any facet of the business. Growth and development need to be at the forefront of any decision making, as this will help to enhance both hotel and external guests’ experiences.

Hotel and restaurant management work hand in hand. It can take time to adapt to the ways of working, so hiring staff that have a variety of skills, as well as specialists in hotel restaurant management, can benefit any business.

How does it differ from standalone restaurant management?

The key difference is the situation in which management and their team are working. The ability to serve guests that are seated onsite, as well as serving diners from multiple points, such as the dining room, lobby or resort pool deck is essential. Both require the same level of attention, though hotel guests seek an extra level of convenience. Charging to their room, ordering room service or enjoying their breakfast within a hotel restaurant can all contribute to the enjoyment of their stay. In some instances, such as all-inclusive resorts, these hotel restaurants have limited use to overnight guests only.