In 2019, I booked flights via Travelocity to fly from Kauai to Minneapolis in April. The 1st two legs of my flight, from Lihue to Honolulu to Los Angeles, were being on Hawaiian Airlines. The previous leg, from Los Angeles to Minneapolis, was on Delta Air Strains.
In late March, Hawaiian canceled our flights since of COVID-19. Travelocity contacted us and promised we would hear from them before long about acquiring a ticket credit or refund. But we under no circumstances listened to an additional phrase from them.
I contacted Hawaiian, and it despatched us a observe declaring we required to perform with Travelocity. I tried out contacting Travelocity on numerous events, and it would mechanically disconnect due to the fact my flight was not in just 72 hours.
I tried to “chat” on the web with a consultant who mentioned we could only get a credit score to use by Dec. 31. I insisted on talking to a supervisor, and they gave me a amount to connect with, but you could not get a are living man or woman. I’m making an attempt to get my $1,100 refund. Can you enable me? — Jacquelin Heinen, Lakeville, Minn.
A: If Hawaiian Airways canceled your flights, you really should have obtained an speedy refund. The associates at Hawaiian and Travelocity were being mistaken. Under Department of Transportation guidelines (www.transportation.gov/airconsumer), you were being entitled to a entire refund within 7 organization days if you paid out by credit card. The rule also applies to tickets booked by an on line agency like Travelocity.