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Shiji’s ReviewPro & Flexkeeping Integration Drives Efficient Follow-Up


Integration ReviewPro and Flexkeeping

Partnership involving Flexkeeping and Shiji’s ReviewPro allows hoteliers to abide by up on guest feed-back and requests efficiently to deliver a much better guest practical experience.

21st of April 2022, Barcelona: ReviewPro, a Shiji Group brand name, and Flexkeeping, the resort personnel interaction and housekeeping program, lover up in supporting hoteliers to make day-to-day activity management much more productive and make improvements to the guest expertise.

The new integration concerning ReviewPro’s Guest Working experience System and the Flexkeeping alternative presents a seamless two-way relationship, making it possible for hoteliers to take pleasure in complete visibility of visitor feedback management updated in serious-time on both equally platforms. Frequent shoppers can now check out responsibilities coming from reviews, surveys, and messaging conversations on the ReviewPro platform straight in the Flexkeeping system. What is a lot more, any updates designed through both 1 of the solutions show up on the two platforms. Complete visibility encourages prompt resolution for friends, and greater visibility of workers KPIs for management, as well as maximization of tech expense for brand names.

“The integration with ReviewPro is a little something Flexkeeping has been hunting ahead to for a extremely extended time. We link and streamline two components of functions that are definitely important to each lodge: real-time guest fulfillment comments with authentic-time communication across all departments. It is an integration that not only understands the connection involving guest satisfaction and every day functions, but delivers this connection to the forefront so that lodge supervisors can make confident they stay on major of it at all occasions.” Luka Berger, CEO at Flexkeeping

“Our target is to make the existence of hoteliers less complicated, so they can improved serve their company. A seamless exchange of information in between their tech platforms is critical to improved functions. We are delighted to lover up with Flexkeeping in purchase to decrease platform switching for our clientele, travel workers efficiency, and of course assistance hoteliers to deliver even far better services for company.” Michael Kessler, CEO at ReviewPro.

Advantages of the ReviewPro and Flexkeeping Integration

As numerous lodges are digitizing and automating operational processes, integrations are important to maintaining procedures basic and person-welcoming. Some of the principal benefits of the integration involving Shiji’s ReviewPro and Flexkeeping are:

  • Unified to-do lists – In its place of running numerous to-dos on unique platforms, all jobs seem on a single dashboard, encouraging instant motion, so no visitor request gets missed.
  • Supports guest suggestions management strategies – all guest opinions that needs action will induce an automatic situation creation noticeable on both of those platforms.
  • Supports guest messaging techniques – No have to have to manually log aspects or request the guest for extra information, as ReviewPro’s chatbot collects all the guest facts desired to develop a activity and sends it more than to the appropriate department.
  • Simplified login management – data travels seamlessly from one particular system to one more, relieving your group from controlling several logins and platforms in their working day-to-working day responsibilities.
  • Resolution analytics – thanks to the two-way integration among Shiji’s ReviewPro and Flexkeeping, the resolution analytics on the ReviewPro system will mirror appropriate and up-to-date details.

Consumers who want to know additional about the ReviewPro and Flexkeeping integration should really get in touch with their account manager for far more info.


ReviewPro, a Shiji Team brand name, delivers in excess of a ten years of experience and expense in innovation to make sure we continue on to be the benchmark in the hospitality industry. Our cloud-based Visitor Encounter System contains Lodge Track record, Visitor Surveys, Circumstance Administration, and Messaging Automation. Shiji’s ReviewPro owns the market-standard on the net track record score, the World wide Overview Index™️ (GRI), a propriety algorithm based on overview facts collected from +175 OTAs and evaluation web-sites in +45 languages. With more than, 60,000 establishments in +150 nations, Shiji’s ReviewPro delivers the technological innovation, aid, and education to empower hoteliers to be far better.

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Flexkeeping is the most complete resort housekeeping and personnel collaboration application. It automates day by day resort operations from crew communication, preventive servicing, and guest service shipping and delivery to day by day recurring responsibilities, checklists, and housekeeping schedules, optimizing day-to-day operations by up to 40%. Flexkeeping is ideal known for its comprehensive set of housekeeping automation tools, a greatest-in-course user interface, and a effective management reporting process.

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